HOW IT WORKS

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Delivery

We deliver through FedEx, DHL, and CTT with customs clearance included. International express shipping generally arrives at your address within 3-7 days, while CTT with customs clearance typically takes 7-15 days. We have deep collaborations with major courier companies to offer you shipping rates that are cheaper than those on the market

For safety and timeliness

we will automatically purchase cargo insurance for you, ensuring a safer and more secure purchase

For agent transportation

we currently have agents in a select few countries such as Mozambique, Democratic Republic of Congo, Angola, and Ivory Coast. We offer customs clearance with taxes included and fast delivery

Payment methods

We default support PayPal, Banking Circle (EURO, Pound, USD, and a range of other currencies), Western Union, CFA, KZ, MT, FCA, and other currencies

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Pay later

If you have already made the payment, we will ship your order after verifying the payment, usually within 24 hours. After payment, please leave your WhatsApp number, and our professional after-sales team will contact you with updates

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Transparent Support
We ensure complete transparency in our after-sales service. From your first inquiry to any post-purchase needs, we’re here to assist you every step of the way
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Guaranteed Quality
All our products come with a comprehensive quality guarantee. If there are any issues, our team is ready to provide replacements or solutions promptly
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Multi-Channel Support
Whether you reach us via phone, email, or chat, our dedicated support team ensures you receive the help you need quickly and efficiently
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Fast Resolutions
Your time matters to us. We aim to resolve any issues within 24-48 hours, ensuring a smooth and satisfying experience

FREQUENTLY ASKED QUESTIONS

1How long does shipping take?
Shipping times vary depending on your location and chosen shipping method. Typically, international shipping takes 3-7 business days. We partner with FedEx and other trusted carriers to ensure fast and reliable delivery
2What if I receive a defective product?
If you receive a defective or damaged product, please contact our customer service within 7 days of receipt. We’ll provide a replacement or a full refund after verifying the issue
3Do you provide tracking for shipments?
Yes, once your order has been shipped, we’ll send you a tracking number via email so you can monitor your package in real-time
4Can I return or exchange a product?
Yes, we accept returns or exchanges within 7 days of purchase. The product must be unused, in its original condition, and with all packaging intact. Please contact our customer service team to initiate the process
5Are your products covered by a warranty?
Yes, but due to the nature of hair products, they need to be sent back to our factory for processing. This process, including transportation and handling, may take a longer time
6Can I place a bulk order?
Absolutely! We offer discounts for bulk orders. Contact our sales team for more details and customized pricing
7Do you ship to all countries?
Yes, we ship worldwide. However, certain restrictions may apply in some regions. Please contact our support team to confirm delivery options for your country
8What if I input the wrong shipping address?
If you’ve entered the wrong address, please contact our support team
9How can I contact customer support?
You can reach our customer support team via Whatsapp, Phone, or E-MAIL. Our representatives are available 24/7 to assist you with any inquiries or concerns